14 Dec 2009

On Page Guided Help : Best Practices & Examples

In year 2009 use of on page guided help become very popular to educate and promote product features.

We use on page guided help when we expect user to start using a new product/feature or exploring unfamiliar features in existing system, in process users would like to know how to accomplish certain goals/tasks.

The main purpose of how-to guides or guided tours is to explain to users how this feature works and benefits of using it.

No matter how easy it is to use a product, at least a few users are going to find certain functions difficult to understand and use, guided tours with proper explanations can encourage confidence in users to use the feature with ease.